Cancellation by Optimize Learning:  Optimize Learning reserves the right to cancel a workshop or event due to low enrollment or other circumstances which would make the workshop or event non-viable. Should circumstances arise that result in the postponement of an event or workshop, you will have the option to either receive a full refund or transfer registration to the same or a different workshop of the same type at a future date.

Cancellation by Participant:  Cancellations received prior to the “Close of Registration” date (the Thursday before the date a workshop is scheduled to begin) are eligible for a full refund. Cancellations received after the “Close of Registration” date but before the Wednesday start date of the workshop are eligible for a 50% refund. Cancellations received after the workshop commences (start date of the workshop or event) are not eligible for a refund.

Withdrawal from the Workshop: If you believe that you will not be able to complete the workshop and must withdraw from it after it begins (which includes the first day—Wednesday—of the workshop), please be aware that refunds are NOT applied except in the case of extreme emergency. If you must withdraw from the workshop, you are welcome to enroll in another session at another time, but you will be required to pay the full workshop fee again. We recognize that everyone is juggling multiple family and professional responsibilities, so please consider carefully prior to enrolling and the first day if you have the necessary 20-25 hours available over the two-week period to complete the workshop.

If you find that you must cancel your registration or withdraw from the workshop, please contact your Coach and Linda Jacoby ( immediately. The registered attendee, institution representative or credit card holder must make the refund request. Refund requests must include the name of the attendee, workshop, start date, contact information and institution (if applicable). Cancellations are accepted by postal service (Optimize Learning, P.O. Box 240985, St Paul MN 55124 USA) or e-mail ( only.  Refunds will be credited back to the original method of payment.